Maintenance and care plans

Support you can rely on

As Umbraco Gold Partners and Microsoft Silver Partners, you can be assured that our support team are fully qualified.

Our Umbraco Gold Partner status means that we have direct access to Umbraco HQ and are able to leverage this relationship on your behalf for issues that may arise in your Umbraco based website or web application.

Support

  • Uptime monitoring
  • 5x8 help desk (phone & email)
  • Latest news & information regarding security
  • Security updates

Most Popular

Support+

  • Uptime monitoring
  • 5x8 help desk (phone & email)
  • Latest news & information regarding security
  • Security updates
  • Proactive exception monitoring & handling
  • Performance monitoring & tuning

Premium Support

  • Uptime monitoring
  • 24x7 help desk (phone & email)
  • Latest news & information regarding security
  • Security updates
  • Proactive exception monitoring & handling
  • Performance monitoring & tuning
  • Premium Service Level Agreement (SLA)

Get in touch to find out how we can best support you

Do you need a little more detail?

Call, email or chat

5x8 help desk

Access to the business hours help desk for editor support. Although the helpdesk is available to all customers, Support customers are given priority scheduling for support tickets raised.

Be informed

News & Alerts

Ensuring you stay aware of the latest support-related information based on your digital solution.

Stay safe

Security Updates

We keep your website secure by staying on top of security patches required to protect both your business and your users.

Squishing bugs

Exception monitoring

Provides you with proactive protection against any errors arising in the website. Up to 2 hours of developer time per month to resolve issues.

Go faster go further

Performance monitoring

Using a range of real user monitoring tools, we analyse the performance of your site and make adjustments to ensure your site is performing at its optimum.

We are great friends

24x7 Support SLA

For mission-critical digital solutions a 24x7 support SLA helps provide the piece of mind that we have your back if things go wrong. 

Your development team on call

Enhance your support with a development retainer

Staying fresh, relevant and up to date in the digital age is an expectation of your users and clients and allows you to remain competitive. A Koben digital development retainer gives you first class access to our development team as if you have your own digital department on call. Get in touch to discuss how a development retainer partnership with Koben your online presence to the next level.

Get in touch