Your dedicated Australian Umbraco Partner.
Umbraco isn’t just a platform we work with: it’s our specialty.
With on-shore senior developers, direct HQ access, and guaranteed response times, we do more than just fix issues: we deliver proactive Umbraco Support to protect and enhance your website.
Certified Umbraco Expertise
Proven delivery backed by certified specialists and years of platform experience.
Priority Support and Reliability
Direct access to Umbraco HQ and faster issue resolution through Platinum Partner status.
Enterprise-Ready Delivery
On-shore senior team delivering secure, scalable, future-focused Umbraco solutions.
Koben is your Umbraco partner
- 100% onshore Umbraco developers
- Platinum Partner expertise across complex sites
- Australia's only Umbraco Certified Trainer
- Proactive support, not just maintenance
500+ Umbraco projects from clients just like you.
The team at Koben Digital are unfailingly professional and knowledgeable, always providing expert advice and guidance. Their website support team is reliable, flexible and efficient, and always go above and beyond to support the tight timeframes inherent to our projects.
Talk to a certified Umbraco partner
Tell us what you need: support, rescue, upgrades or a new Umbraco build. We’ll review and respond within one business day with next steps.
If it’s a support/takeover request, your consult includes:
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Call with a senior Umbraco engineer
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Preliminary version & dependency check + quick risk snapshot
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SLA fit & quote—confirmed after triage and dependency check.
New project or retainer? We’ll route your enquiry to our delivery team for scoping, timelines and budget.
No obligation. NDA available on request.
Book a complimentary consultation
Why leading organisations choose Koben for Umbraco support.
Guaranteed Response Times
Our SLA-backed response times ensure your requests are handled quickly and consistently. You know exactly how fast we’ll respond, who will pick it up, and what happens next. This gives you predictable, reliable support - especially when issues impact users, revenue, or operations
Continuous Monitoring and Issue Prevention
We actively monitor your Umbraco website for performance drops, exceptions, security risks, and unusual activity. When something looks off, we act before it becomes a problem. This reduces outages, speeds up your site, and keeps your platform stable without relying on you to raise tickets.
Enterprise-Ready 24/7 Support Options
For organisations that need immediate action at any hour, our 24/7 support pathways provide direct access to senior Umbraco developers. Whether it’s a critical incident, system fault, or time-sensitive update, you get fast, expert-level support backed by clear SLAs and escalation processes.
Get the Umbraco support your organisation can rely on.
Proactive Support That Goes Beyond Maintenance.
We don’t just fix issues - we prevent them. Our proactive Umbraco Support model includes continuous monitoring, performance optimisation, and strategic enhancements that keep your site secure, fast, and future-ready.
Long Term Support
Align your website with Umbraco Long Term Support (LTS) versions for predictable, stable, long-term performance.
Security Patches
We apply every Umbraco security patch swiftly and safely, ensuring your site stays protected against emerging vulnerabilities.
Maintenance
Our Umbraco maintenance covers updates, monitoring, and performance tuning to keep your website running smoothly.
Version Support
Stay fully supported on any release with ongoing Umbraco version support, guidance on compatibility, and upgrade planning.
Support Plans
Direct access to onshore Umbraco specialists with 5x8 or 24/7 options depending on your support plan. Clear response times, consistent communication, and fast issue resolution when you need it.
Support Contracts
For guaranteed coverage, our Umbraco support contracts provide clear SLAs, structured support, and reliable ongoing care.
Frequently Asked Questions
What’s the difference between a Platinum Partner and an agency?
As an Umbraco Platinum Partner, Koben Digital works in direct collaboration with Umbraco HQ. This gives us access to priority escalation channels, beta releases, and exclusive training resources, meaning we can resolve complex issues faster and with deeper insight than a typical digital agency.
While many agencies build Umbraco websites, Platinum Partners are trusted by Umbraco HQ to maintain the highest standards of security, governance, and technical quality.
Do partners cost more than non-partners?
Not necessarily, but you get significantly more value and assurance.
Partner pricing reflects the depth of expertise, direct HQ access, and proactive support processes we provide. Our clients find that the reduced risk of downtime, faster issue resolution, and improved site performance deliver a far greater long-term return than low-cost alternatives.
What’s included in an Umbraco support retainer?
Every retainer includes these core inclusions:
- Helpdesk access during your chosen coverage (8×5 / 10×5 / 24×7)
- Monitoring & vulnerability management (core, packages, and .NET)
- Security updates applied on your chosen patch cadence (see next FAQ)
- Defined SLAs for first response & escalation
- Monthly activity/reporting so you know what changed and why
You can extend your retainer with add-ons to suit your site:
- Performance tuning & real-user performance monitoring
- Proactive exception monitoring & alerting
- Accessibility fixes and regression checks
- Release governance (branching, approvals, change windows)
- .NET upgrades, dependency updates, code & security audits
- Cloudflare WAF/CDN/DNS and Azure hosting options
How fast are security patches applied?
Your patch cadence is set in your retainer and is independent of hours coverage. Typical options:
- Monthly patch window – consolidated updates once per month
- Fortnightly patch window – twice per month
- Weekly patch window – every week
- Continuous + critical hotfix – rolling updates; critical CVEs patched immediately
All patches are tested in a controlled staging environment and deployed via an agreed change window to keep production stable and compliant.
Can you take over from our current supplier without downtime?
Yes — that’s part of what we do best.
Our takeover and rescue process includes a full code and security audit, dependency check, and migration plan to ensure a smooth transition. We coordinate with your existing host or supplier to maintain uptime during handover, and we don’t make changes until everything is safely staged and verified.
Powered by Umbraco: Our Successful Projects Showcase
Transforming Donation Experiences for a Better World
Revolutionising Recruitment by Simplifying Job Search
Tailored User Journeys for Personalised Web Content
UI/UX Workshop Boosts Website Success
Umbraco Partner Profile.
As the longest serving Umbraco Partner in Australia, Koben Digital proudly brings a wealth of expertise to the table. Our roots run deep within the Umbraco ecosystem, with our directors having formerly worked as core developers and marketers for Umbraco. This insider perspective has been instrumental in shaping our approach, allowing us to train a majority of Australia's certified Umbraco developers and agencies since 2011. With multiple Umbraco MVPs on our team and being recognised as an Umbraco contributing partner, we are truly "Umbraco to the core".
Umbraco Support Services for Growth
At Koben, our focus goes beyond design and development: we provide ongoing support, optimisation, and technical expertise to keep your digital platforms performing at their best.
From proactive maintenance and SEO enhancements to accessibility, performance tuning, and CMS optimisation, our support team ensures your digital ecosystem stays secure, scalable, and aligned with evolving organisational needs.
As a Platinum Umbraco Partner with deep technical roots, we manage complex environments with confidence and care.