Australia for UNHCR’s donation page design was underperforming at the point it mattered most. Donation forms were slow, payment methods were limited to credit card, and errors at checkout disrupted the experience. Data showed declining conversion rates, with donors abandoning the process before completing their gift amount.
The issue wasn’t traffic. It was trust.
Koben rebuilt the experience from its foundations. Through a focused UX/CX co-design process, Koben mapped donor journeys, removed friction points, and re-architected the infrastructure behind them.
Within Umbraco, Koben developed a low-code donation builder that gave the team direct control over campaign experiences. Paydock enabled multiple gateways - Stripe, PayPal, Adyen, Eway, Bambora and direct debit - eliminating payment constraints in one move.
CRM mapping, automated PDF receipts, validation layers, fraud mitigation, and Azure-driven automations ensured transactions were reliable, traceable, and fast.
Donors now complete checkout without delay. Campaigns can be launched without technical blockers.
What changed wasn’t just the interface. Australia for UNHCR gained a flexible, crisis-ready fundraising engine built for scale.
